For the second consecutive year, Ed Shults Ford Lincoln has been honored for its customer service.
Ed Shults III accepted the 2013 Ford Motor Company President's Award this week at Ed Shults Ford Lincoln, located at 2257 Washington St., Jamestown. The honor heralds the dealership's performance in its market area and recognizes the business' leadership and strong dealership team. The President's Award is only presented to the top-performing Ford dealerships that exhibit quality business practices and Ford's core principals. Dealerships nationwide competed for this honor, but only 10 percent achieved the award.
"What an honor to do this again," Shults said. "Being able to receive this two years in a row is phenomenal."
From left, Alan Scher, Ford Motor Company parts and service regional manager, Megan Pallischeck Carlini, Ford Motor Company regional sales manager, and Ed Shults III, general manager, are pictured during the presentation of Ford Motor Company’s President’s Award at Ed Shults Ford Lincoln, located at 2257 Washington St., Jamestown, on Tuesday. This is the second consecutive year the dealership has received the award for customer service.
P-J photo by Dennis Phillips
Megan Pallischeck Carlini, Ford Motor Company regional sales manager, and Alan Scher, Ford Motor Company parts and service regional manager, presented the award to the Shults staff, which included its managers, sales team and auto technicians.
"You all did this," Carlini said about the team work needed to receive the award.
Scher added that just one bad customer survey can ruin a dealership's chance at receiving the award.
"President's Awards don't happen by accident," he said.
The Shults Auto Group is the largest auto group in the Southern Tier. With more than 400 employees, Shults Auto Group has 11 different dealerships carrying 15 different makes and two used-car stores. These dealerships are located in Pennsylvania in Bradford and Warren; and in New York in Jamestown, Olean, Dunkirk and Westfield. Visit www.shultsauto.com for more information.