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The Black Hole Of A Transactional Business Mindset

May 25, 2014
By ELIZABETH P. CIPOLLA ( , Post-Journal

Perhaps hundreds of times throughout a typical workday, you are presented with an opportunity to develop relationships that will serve as a conduit for your business's sustained growth beyond your wildest dreams. Whether it's a seemingly casual conversation with a voice on the other end of the phone calling to inquire about your hours of operation, or an exchange with a vendor who delivers a shipment to your facility, your behavior is determining your organization's future.



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