LAKEWOOD - To get a cracked iPhone screen fixed, local residents can travel to Buffalo or Pittsburgh, or they can visit 401 E. Fairmount Ave. in Lakewood.
iSolutions, a newly opened subsidiary of Willow Bay Computer Solutions, can boast that it is the only brick-and-mortar location in Chautauqua County which offers repairs in house to iPhone, iPad and iPod devices.
According to Benjamin Bracey, store manager, Willow Bay Computer Solutions' downtown Jamestown location was receiving so many requests for repair on iProducts that the business decided to open a new location exclusively for iProduct repairs.
The new Lakewood iSolutions location at 401 E. Fairmount Ave in Lakewood.
P-J photo by Remington Whitcomb
"We were fixing so many iProducts downtown that we realized there might be a market exclusively for iProduct repairs," Bracey said. "The downtown location has been such a success, and since it's a service that most people need, we decided to open up a new location that specializes in iProduct repairs."
However, the Lakewood location also serves as a convenient drop-off and pick-up location for the downtown Jamestown headquarters. Customers in Lakewood and the surrounding area who need computer repairs, but simply don't have time to drive to Jamestown can drop off their hardware in Lakewood, and pick it up there after its issues have been resolved at the Jamestown location.
"People simply don't have a lot of time to spare, so we want to make getting their computers repaired as convenient as possible for them," Bracey said.
According to Bracey, although there are other locations in Chautauqua County where iProducts can be brought for repair, iSolutions is the only business which actually repairs iProducts in the same location, rather than shipping them off to be repaired elsewhere, which saves customers time and money. As an example, a replacement screen for the iPhone 4 or 4s is $94.95 at iSolutions.
"We're simply offering a service that no one else in the area offers at a price no one else in the area offers, as well," Bracey said.
iSolutions is open Monday-Friday from 9 a.m. to 5 p.m. and can be reached by calling 526-4243. Additionally, iSolutions can be found on facebook at www.facebook.com/iSolutionsny, and prices for all standard repairs are listed on the Facebook page's about section.
Willow Bay Computer Solutions, the downtown Jamestown headquarters, is open Monday-Friday from 8 a.m. to 6 p.m. and can be reached at 483-0035 or www.willowbaycomputers.com.