GREENHURST - Customer service is important to running any successful business.
That is what John Penhollow believes. Penhollow is the new owner of the diner JP's Chatterbox, located at 3062 Route 430 in Greenhurst. He said his wife, Angie, and himself started operating the restaurant in April.
''We were looking for a new challenge, and it was something I was interested in doing,'' Penhollow said. ''We knew it was run well by Richard and Jeanne Long for many years. We knew it had a good reputation, and it was a successful business.''
From left, John Penhollow and his wife, Angie, owners of JP’s Chatterbox, with Arden Johnson, Ellery supervisor, and Kari Auer, daughter of Richard and Jeanne Long, previous owners of the business, during a ribbon-cutting ceremony recognizing the Penhollow’s as the new owners. The business, located 3062 Route 430 in Greenhurst, serves both breakfast and lunch, and now also has an ice cream stand serving Perry’s hard ice cream.
P-J photo by Dennis Phillips
Penhollow said when Richard Long passed away in December, the opportunity came to buy the restaurant. Penhollow said he was looking for something new to try. He had been the owner of Penhollow Disposal Services, but sold in October 2012 to Casella Resource Solutions.
''I had three months off, and needed something to do,'' he said. ''We were very customer oriented, building quality relationships with our customers. We believe that is how you run a business.''
Penhollow said he will run the diner the same way, by building a loyal customer base by providing a good meal at an affordable price with quality service.
''JP's Chatterbox is where family and friends meet,'' he said. ''We're promoting a place that has great food for the family.''
Penhollow said the key to making customers happy is having a great staff. He said there are several members of the staff who work hard each day to make the customers happy. The staff still includes Long's daughter, Kari Auer, who has worked at the restaurant for many years. Other employees include Rosella Chandler, Sharon Cook, Crystal Green, Vicky Holland, Jenny and Kelly Johnson, Jeanne Kaczar, Sara Little, Sue Rogers, Sandy Scalise, Cheri Schauers and Val Varner.
''They're the key. Our employees are great, and the reason we have loyal customers,'' he said.
The diner serves breakfast and lunch from 6:30 a.m. to 2 p.m. Monday through Friday, 6:30 a.m. to 1 p.m. Saturday and Sunday 7 a.m. to 1 p.m., when only breakfast is served.
A new addition to the diner is the ice cream stand. Penhollow said there are 26 flavors of Perry's ice cream available, and the only ice cream stand serving hard ice cream on the north side of Chautauqua Lake. The ice cream stand is open from 3-9 p.m. Monday through Friday and 1-9 p.m. Saturday and Sunday.
Also, there are a few new additions to the menu. Penhollow said the diner is now serving fresh smashburgers and, on Friday and Saturday, fish fries.
''It was something the customers were asking for, so we will give it a try,'' he said.