LAKEWOOD - Throughout 2011, a few employees of Tanglewood Manor went beyond their basic duties. They picked up the slack when others called in sick. They worked to meet the needs of Tanglewood residents and owner Nick Ferreri. For their efforts, Ferreri offered his thanks at a recent ceremony attended by employees and Chautauqua County Executive Greg Edwards.
The event began with a video scrapbook of employee and resident photos from throughout the year. Employees laughed and discussed the images among themselves before Ferreri addressed them.
"You're the best group I've ever had. You worked hard and didn't call in," he said, congratulating them for sound attendance and a profitable year. "I can't tell you how important it is to have an employee who cares about our business, cares about their fellow employees and cares about our residents."
Nick Ferreri, Tanglewood Group president and owner, presents a $1,000 check to Victoria Thomas, who was named the 2011 Employee of the Year award.
P-J photo by Scott Shelters
Ferreri then presented several awards.
Victoria Thomas was the big winner, taking home 2011 Employee of the Year honors at the annual awards and recognition day. She joined Tanglewood in 2009 and works as a home health aide at Memory Garden, where she cares for those with Alzheimer's.
"It is an absolute that the residents she cares for during her shift will get kind, compassionate care, and their needs will be met," said Terri Ingersoll, chief operating officer. "Victoria always has a smile and a 'hello' for everyone she meets. She works very independently and always gets her work done."
Along with a check for $1,000, Thomas received two tickets to travel anywhere in the United States.
Thomas, Jessica Delahoy, Theresa Nolan, Jonas Parsons and Teresa Ratliff won perfect attendance awards, claiming $300 each. Dick Peterson and Linda Earle each won a $500 drawing, and Dianna Davison won the Employee Service Award, which came with a trophy and a watch.
Tanglewood staff received hams and a financial assurance from their boss.
"Whenever this family business makes money, we all make money," Ferreri said. "Our employees worked hard and didn't call in. Because of all of you, I was able to cover all of your medical increases for this year."
Before the staff filed out, the county executive took a turn at the podium.
He spent more time than normal at the manor in 2011. One of his family members, whom he did not wish to name, resides there.
"I can't picture a better environment," Edwards said. "From my family to yours, thank you."