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Page One

Business Owner Sick Of Downtown

By Kristen Johnson, kajohnson@post-journal.com
POSTED: September 21, 2009

It took awhile, but Brenda Hull finally got fed up.

Ms. Hull, the owner of Chautauqua Antiques, has moved her business from downtown Jamestown to Levant, citing a laundry list of concerns about operating a business in downtown Jamestown.

''Honestly, we could have continued our lease,'' she said. ''But my partner and I didn't want to. We were just so disgusted with everything that we moved.''

Ms. Hull's business is now located in the old Gold Star Market building off Route 394 in Levant. She said she and her partner began looking for a new location in April, signed a lease in July and spent the month of August moving into the new space.

LEAVING DOWNTOWN JAMESTOWN

A laundry list of concerns forced the move, Ms. Hull said.

''The parking meters were a major hassle,'' she said. ''Not only the expense, which is out of line, but having to take time away from my customers to go feed the meter just wasn't working. You can't leave customers alone in your store. It wasn't theft I was concerned with - you've got to be available to answer questions or unlock a case if someone needs it. It's not right to just up and leave.''

That meant Ms. Hull was given a number of parking tickets over the four years she operated a business in downtown Jamestown. Many of them were waived, she said, but several weren't. And after city officials sent a letter to those with outstanding parking tickets urging them to pay or risk retribution through the Department of Motor Vehicles, she said ''enough was enough.''

In addition, the old location - which was on East Second Street in an upstairs unit - lacked a loading zone.

''That was a big deal for us,'' she said. ''It was a big problem, especially when it rained. We have a long trailer that we use to transport the antiques. Without a proper loading area, you run the risk of exposing these items to the elements.''

Adding insult to injury, Ms. Hull said, was the parking lot across the street from her business. The spaces there are metered and open to the public, but some have been reserved for those who park in the Spring Street Parking Ramp, which is currently closed for repairs.

''There's a ton of empty space there, but you can't use it right now,'' she said. ''It was a real hindrance to customers.''

Ms. Hull cited other concerns, too. She said downtown bar patrons would frequently deface buildings near her business and police could not catch the offenders. She also said she lost customers because the Downtown Jamestown Development Corp. would shut streets down for festivals or special events.

''That never used to be a problem, but when you throw in high parking meter costs and limited availability of parking, people are going to avoid downtown Jamestown,'' she said. ''I had many people call for directions but then say they weren't coming because I was in downtown Jamestown. People told me it was always a hassle to get around.''

Ms. Hull doesn't know what's going to come of her new location, which is at the back of a building located on a major east-west route. But she said she's willing to ''make a go of it.''

''I've got to try something different,'' she said. ''Downtown Jamestown just wasn't going to work.''

COPING WITH THE ECONOMY

Beth Reed, a business adviser for the state's Small Business Development Center, which is located at Jamestown Community College, said antique dealers like Ms. Hull are facing ''difficult times'' because they target customers who have disposable income - a rarity nowadays.

''The antique industry as a whole has been in decline for several years,'' she said. ''That's because of the economy, of course - people don't have as much discretionary income as they did before and they're watching expenses very carefully. But you've also got to factor in the effect of Ebay and the Internet. Something might be worth $300, but when a lot of other people start offering it on Ebay, the price goes down.''

The economy has played a part in other ways, Ms. Reed said - consumers now are looking for ''comfortable, livable, durable products.'' And that doesn't always mean antiques, she said.

''Antique dealers are getting hit from both sides, which makes it hard,'' she said. ''So if you're a business owner, you've really got to focus in on that, in addition to keeping in mind your location and that sort of thing.''

Ms. Reed said business owners - especially those who want customers to spend disposable income - should work hard to ''keep the inventory fresh.''

''Make sure you've got unique products,'' she said. ''Make sure you're offering very high-quality products. That will attract customers.''

But Ms. Reed also advocated a very nuts-and-bolts approach to successfully operating a business, whether it's a downtown business or one located elsewhere.

''Economize your expenditures, just like you would at home,'' she said. ''Review even the smallest things. Get double quotes on insurance. Check into using different vendors for your supplies. Question everything and do whatever you can to keep your overhead as low as possible.''

Ms. Reed also said small-business owners should create a business plan that lists ''very clear goals'' and outlines ways to achieve those goals.

''Very few business owners actually sit down and create a plan,'' she said. ''They're wearing so many hats that they don't have time to think about growth opportunities, new products they could offer, ways to enhance services or ways to attract new customer groups. But it's so important to set goals and be persistent and tenacious in pursuing them. That will go a long way towards keeping your business afloat.''

 
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Member Comments
View Comments: | 1-22 | Post a comment
106108
09-24-09 10:14 AM
But there are people who eat at downtown restaurants frequently. Tearing down half the buildings to create a giant parking lot would destroy the whole concept of an interesting and very walkable downtown. I don't like to shop at big box retailers on busy commercial strips but I don't go around bashing them. I didn't twist Brenda's arm to be downtown. Using the space as a warehouse and wanting a personal parking space out front just wasn't going to work at that location. We were actually bringing in both locals and out of town visitors many of whom commented very favorably on the store and downtown. I've already heard from some that they won't be driving to Levant. Most remaining downtowns in America have parking meters to allow for turnover. Olean has them, Erie, Buffalo, I just don't know why they're such a big deal in Jamestown. If you don't want to visit downtown no one is making you. All I ask is that people not bash it. Live and let live.

MinatheBrat
09-23-09 8:06 PM
Despite the particulars of this case, it is a fact that parking meters and lack of downtown parking keep people away from downtown.People stay away from places that are a pain to get in and out of. If you've ever been to Las Vegas and have seen the huge multi-storied parking complexes that the casinos build at obviously great expense just to let people park for free, it's because they understand that to get people to spend money, you have to get them in there, and it has to be hassle free. I overheard a man discussing the other day how he had only had lunch 5 times in the last 10 years in downtown Jamestown because it was just such a pain to get in and out of. He said it was just so much easier to say "Meet me at Wegman's..they have plenty of parking."

106110
09-22-09 7:12 AM
This regards the recent articles about Chautauqua Antiques. Brenda Hull managed Chautauqua Antiques in exchange for free space to sell her merchandise. I own the building and the business. If anyone is responsible for the failure of the store it is me. I had envisioned a small antiques store catering to lake and Lucy tourists. Brenda deals primarily with estate clean outs and used the space for both retailing and distribution requiring a great deal of loading and unloading. The location is not suitable for that type of business. I decided to close the store last year. Brenda asked to stay for another six months and paid rent. The City did convert some parking spaces in the Pine St. lot to long term for us and did allow unloading next to Factory Alley. There is no need for anyone to bash the City or for the PJ to continue to write about it. I have already rented two artist workshop spaces on the second floor and have three more available. They seem to be a better fit for the location.

UsedToBe
09-21-09 8:06 PM
Ms Reed’s suggestions are spot on. Partners choosing downtown should realize how parking could affect their business. Unless you deal in lightweight small items for ambulatory customers (like gear for rock climbers) an upstairs location with no loading zone should be avoided. Surely customer ability to get around in town and nearby businesses with colorful nighttime clientele was obvious. These should have been considered in the business plan. With creative marketing special events bring people downtown who can become new customers. I wish Ms Hull best success in her new location-a good choice and if marketed properly should work wonderfully. The 5 minutes of PJ fame might have been best spent putting a positive spin on moving, noting parking but thanking customers and people who have helped her, inviting customers to visit the new location rather than denigrating the city for what what was just a poor plan in the 1st place. Jamestown has many good things if you look for them.

Larry1
09-21-09 5:55 PM
Here is another thing that local businesses are up against – the internet. I needed a part. I went to the local business only to find that they closed 4 minutes prior to my arrival. The door was locked and they would not let me in. So I fired up the computer and purchased the exact same part online for 2/3 of the money and it was delivered to my door. I was willing to pay the higher price locally if I could have the part right now.

They couldn’t care less if I was to call them up and suggest that they remain open longer. That is why some of the smaller lumber yards went out of business even though their prices were lower than Home Depot. Home Depot is open when I am ready to shop and they were not.

MotherNTaxpayer
09-21-09 2:38 PM
I know another business that is looking for another location and another who already did. It truly is the parking problem. I have not been to a store or any place of business down town in a very long time. Although I work down town but since I already have to pay the 80bucks a mth to park close by my job I figure the city is getting enough of my hard earned cash. It is a shame that small businesses feel they have to find another location. Was it not the point to clean up Jamestown and work with the small businesses to help out City out and if the small businesses are leaving the area than that does not help our city at all.

tjglendinning
09-21-09 2:23 PM
It truly is a shame that the leaders in Jamestown have had tunnel vision. It is also very true that business owners shouldn't be parking inmetered spots, but on Second Street, where else is there? The City messed up when they created those parking ramps long ago by not getting the proper concrete that lasts during our winters. You can't collect as much in taxes because of the high welfare rate. The city is a mess and City Hall truly lacks vision. They may believe there is a system in place, but whatever that system is, is not working. I was born in Jamestown and should not be ashamed of the place I was born in. However I am terribly vexed.

Overdrive
09-21-09 2:22 PM
Same old stuff from the Department of Development. For the last 40 years, they've done nothing to support downtown and everything to hinder it. First, get rid of the parking meters. Second, convince merchants that it's not 1957 anymore and Nelson's and Bigelow's are not longer here and that people might prefer hours of noon to nine p.m. instead of nine to five. Finally, small, independent businesses are hard pressed to compete with national chains that have major funding. Those businesses need help.

NYNana
09-21-09 1:56 PM
...I remember reading (I believe in the PJ) sometime last year, letters to the editor, one or two people in from out of town for hockey or skating saying how beautiful the facility was, how quaint Jamestown was, especially the brick roads but having to feed the meters while their child was practicing was a huge inconvenience and they wondered why there was no parking ramp for the skating rink. They paid their fines on the tickets but weren't sure they would come back here for other events.

City Hall has nothing but tunnel vision and only seems to look at putting the city in huge debt to build a new BPU, nothing else seems to matter to them. Not business owners, not visitors and most importanly, not the people who elected them to office to represent the constituients, which they forget about completely the day after the election. We are back to the old boys club and only digging ourselves in deeper as each year goes by.

NYNana
09-21-09 1:51 PM
Parking is an issue, as is the cost (we paid $.50 for 1/2 hour of parking last time we were downtown) It is not the amount of the money, it is the prinicpal of the meters and how the city keeps raising the prices to bail out their financial crisis.

The City does NOT promote downtown or the downtown businesses. That shouldn't surprise anyone, as Director of Downtown Develop back in the '90's, Mr. Teresi never developed a thing that I can recall.

The city fathers also don't promote the good things we do have, ie the Skating rink, it is a beautiful building with so much potential, but last I heard, they were having trouble with even the upkeep. Makes me wonder how long before it is just another empty building downtown.

Ms. Hull isn't the only business getting fed up with the antics of city hall and the lack of intelligent decisions coming out of there. I believe we will soon see more businesses leaving the downtown area, and who can blame them.

...

Brent1
09-21-09 1:08 PM
I hate to see any business leave anywhere... The more merchants in town the more draw for all the other in-town businesses..Its too bad it could not be worked out...

pghdrumr
09-21-09 12:57 PM
Business owners should not be parking at metered spaces. Those are for shoppers and people looking to spend money.

tjglendinning
09-21-09 12:24 PM
I whole-heartedly believe that not enough is being done in Jamestown. Sure the Mayor has made some improvements, but the business decisions made have been horrible. I feel they do not actually have a grasp on managing a city. Instead of promoting an Ice Arena (which is a great add), why not promote industry with cheap real estate. Businesses are kept on a laptop now days and are easily relocated. Does the Chamber of Commerce actually believe that Lucy-Desi events will make the city thrive? Every politician in Jamestown right up to Congressman Higgins needs to get it right. Higgins should be looking on the side to promote and help bring business to his district, and NOT JUST TO ERIE COUNTY… It is all a mess and it is forcing people away. I know people are trying, and I like that, but it is a dying area, and people do call Jamestown home. People do have pride, so pick up the pace or someone else will have do it for you.

beerndrums
09-21-09 10:37 AM
Is pissy pants still in Jamestown?Last I heard he was crappin his shorts on the beaches in Florida.

woodpecker
09-21-09 10:17 AM
LOOSE ALL THE PARKING METERS!!!

BudZilla
09-21-09 9:34 AM
"...And after city officials sent a letter to those with outstanding parking tickets..."

The letters were sent to DEADBEATS who didn't PAY their parking tickets. I've gotten a few parking tickets over the years. I simply drop by City Hall and pay the price.

Heckler
09-21-09 9:06 AM
As a former business owner on N. Main St, we were open to 6pm except for Friday (8pm), plus Saturday's. A definite disadvantage to those that work until 6, but I never once heard a complaint in the 10 years that we were there.

My biggest pet peeve was the number of business owners who would actually park in spaces outside of their businesses and feed the meters all day. Then they would wonder where the customers were?!? Hmmmmm.....

SMDORMAN
09-21-09 9:03 AM
I no longer live in Jamestown and rarely visit or do business there anymore, but on that rare occasion I do, there is ALWAYS the crazies that flood downtown Jamestown, and I can always count on someone loudly talking to themselves wearing pissy pants! It is that, not the parking that makes me take my money elsewhere!

gsrhodes
09-21-09 8:46 AM
I've never understood having the Farmer's Market on a Friday afternoon. I'm at work, I can't go! Other places I've lived held Farmer's Markets on Saturdays and they made it a huge social event. They'd get thousands of people to show up.

holly10berry
09-21-09 8:07 AM
I agree with both of you! Just like the Farmer's Market on Friday afternoon. It's over at 4 or 4:30! What's the deal with that? A lot of people are just getting out of work. They should stay open until at least 6:00 in my opinion. People could stop by on their way home from work.

madman
09-21-09 7:40 AM
Larry, I believe you hit the nail on the head. Parking is not and should not be an excuse for not doing business. If someone can't pay 50 cents for an hour parking, then something is wrong. The majority of bussinesses fail due to bad management and bad decisions. For a business to close at 5:00pm is ridiculous. Good luck getting customers to drive to Levant Ms Hull.

Larry1
09-21-09 6:57 AM
Parking is a hassle, but my biggest problem is that I work until 5:30 or 6pm and most of the downtown business that I am interest in close at 5pm. How can I spend my money if no one is available to take it?

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